Personal Licence Training

Harrow Training Academy offer a range of courses suitable for anyone working in the alcohol drinks industry, including around the associated problems such as under age sales and managing conflict that can arise. These courses will help you understand the legal requirements around these in a practical, interactive manner.

Additional course dates and in-house courses available upon request. Please contact us for further information.

Course For Who? Length Cost (VAT exempt) full / conc*
Level 2 Award for National Certificate for Personal Licence Holders For anyone whose job in England and Wales requires them to authorise retail sales of alcohol and compliance of the Licensing Act 2003 1 Day £65 / £56
Level 2 Award in Understanding Conflict Management For staff who deal with customers in a variety of situations 1 Day £65 / £56
Level 2 Award in Under Age Sales For staff who deal with customers in a variety of situations, Ideal for anyone working in a variety of roles relating to retail or in licensed premises. 1 Day £50 / £44
Level 2 Award in Customer Service For staff wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and applicable to a variety of work environments. 1 Day £65 / £56

* VAT is not applicable to local authority training fees. Concessionary rate applies to: Schools, Nurseries, Colleges, Local Authorities, Health and Social Care organisations, Childcare, Borough Residents, Housing Associations, Government Departments, Unemployed, Voluntary organisations and Charities.

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National Certificate for Personal License Holders (Level 2)

This qualification is aimed at anyone who wishes to work in licensed premises where alcohol is sold. You will look at licensing authorities; at the responsibilities of the personal license holder; police powers; rights of entry; specific prohibitions; strengths of alcoholic drinks; responsible retail of alcohol; and the protection of children from harm.

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Pouring wine
Caterers

Understanding Conflict Management (Level 2)

A course designed to help businesses effectively manage and reduce the potential for conflict, how to diffuse situations where conflict may occur and promote best practice in dealing with these situations

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Caterers

Under Age Sales (Level 2)

Training for those who deal with customers in licensed or retail environments selling age restricted products and provides you with current legislative requirements

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Caterers

Customer Service (Level 2)

A Course providing the principles of customer care and the importance of customer care including effective management of complaints or problems.

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