Personal Licence Training
Harrow Training Academy offer a range of courses suitable for anyone working in the alcohol drinks industry, including around the associated problems such as under age sales and managing conflict that can arise. These courses will help you understand the legal requirements around these in a practical, interactive manner.
Additional course dates and in-house courses available upon request. Please contact us for further information.
|Course||For Who?||Length||Cost (VAT exempt) full / conc*|
|Level 2 Award for National Certificate for Personal Licence Holders||For anyone whose job in England and Wales requires them to authorise retail sales of alcohol and compliance of the Licensing Act 2003||1 Day||£65 / £56|
|Level 2 Award in Understanding Conflict Management||For staff who deal with customers in a variety of situations||1 Day||£65 / £56|
|Level 2 Award in Under Age Sales||For staff who deal with customers in a variety of situations, Ideal for anyone working in a variety of roles relating to retail or in licensed premises.||1 Day||£50 / £44|
|Level 2 Award in Customer Service||For staff wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and applicable to a variety of work environments.||1 Day||£65 / £56|
* VAT is not applicable to local authority training fees. Concessionary rate applies to: Schools, Nurseries, Colleges, Local Authorities, Health and Social Care organisations, Childcare, Borough Residents, Housing Associations, Government Departments, Unemployed, Voluntary organisations and Charities.